Electrolux the great!

So after 5wks of it being in the shop, FINALLY getting it back and it not even being fixed. I blast Electrolux's facebook page. Why do we even have to go to social media to get anywhere nowadays? I mean I called a REAL person on the phone and got nothing. I passive aggressively complain on the internet and two days later I get a call. NOT only just a call, but a nice call. it goes something like this.